At BrandElevate Solutions, we strive to ensure our clients are fully satisfied with our services. However, we understand that circumstances may arise where a refund is necessary. Our comprehensive refund policy outlines the terms and conditions under which refunds will be processed. Please read the following information carefully to understand our refund procedures and conditions.

Eligibility for Refunds

1. Service Dissatisfaction:

   • If you are not satisfied with the service provided, you may request a refund. To be eligible, you must provide detailed feedback outlining the specific reasons for your dissatisfaction.

2. Service Non-Delivery:

   • In cases where the service is not delivered as agreed upon in the service contract or order confirmation, you are eligible for a full refund. Non-delivery includes situations where the service has not commenced or has been unduly delayed beyond the agreed timeline.

3. Partial Delivery:

   • If a service has only been partially completed, you may be eligible for a partial refund. The amount refunded will be proportional to the portion of the service that was not delivered or completed satisfactorily.

4. Service Cancellation:

   • If you choose to cancel the service before it commences, you are eligible for a full refund. If cancellation occurs after the service has started, a partial refund may be issued based on the work completed up to the point of cancellation.

5. Error or Overpayment:

   • If a payment error or overpayment occurs, a full refund of the erroneous or excess amount will be processed upon request.

Refund Process

1. Refund Request Submission:

   • To initiate a refund, you must submit a formal request via email to info@brandelevatee.com. Include your order number, the specific service in question, and detailed reasons for requesting a refund.

2. Review and Evaluation:

   • Once your refund request is received, our customer service team will review and evaluate your case. This process may involve communication with you to gather additional information or clarification.

3. Refund Approval:

   • After evaluating your request, we will notify you of the approval or denial of your refund. If approved, we will provide details on the amount to be refunded and the expected timeline for processing.

4. Refund Denial:

   • If your refund request is denied, we will provide a detailed explanation for the decision. You may appeal this decision by providing additional supporting information or clarifications.

5. Refund Processing Time:

   • Approved refunds will be processed within 10-15 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that processing times may vary depending on your bank or payment provider.

Conditions and Limitations

1. Service Usage:

   • Refunds will not be issued for services that have been fully completed and delivered as agreed upon. If you have used or benefited from the service in full, no refund will be available.

2. Custom Services:

   • For custom or personalized services, refunds will be evaluated on a case-by-case basis. These services are often tailored specifically to your requirements, which may limit eligibility for a full refund.

3. Non-Refundable Services:

   • Certain services may be non-refundable. These services will be clearly indicated at the time of purchase. Non-refundable services typically include promotional offers, special packages, and discounted services.

4. Third-Party Services:

   • If your service involves third-party providers or platforms, refund eligibility may be subject to the terms and conditions of those third parties. We will assist in facilitating refunds but cannot guarantee third-party compliance.

5. Dispute Resolution:

   • In the event of a dispute regarding a refund, we encourage open communication to resolve the matter amicably. If a resolution cannot be reached, the matter may be escalated to a formal dispute resolution process as outlined in our service agreement.

Contact Information

For any questions or assistance regarding our refund policy, please contact our customer service team at:

• Email: info@brandelevatee.com
• Address: 71-75 Shelton Street, London, England, WC2H 9JQ

We are committed to ensuring your satisfaction with BrandElevate Solutions and will do our utmost to address any concerns or issues you may have. Thank you for choosing our services.